No-show protection
Your time, protected.
Deposits, saved cards and no-show fees your clients agree to at booking. Your policy is enforced by the software, not by you.
- Agreed at booking
- The deposit and the no-show fee are set out before the booking is confirmed, not after it is missed.
- Reminders first
- Automatic reminders reduce no-shows in the first place, so most fees never need charging.
- Enforced consistently
- Your cancellation window is checked on the server, the same way for every client.
How it works
How it holds the line.
A no-show only costs you when nothing was agreed upfront. CHAIR puts the agreement inside the booking itself.
- 01
Set your policy once.
Decide whether bookings take a deposit, how long your cancellation window is, and what a no-show costs.
- 02
Clients agree at booking.
The deposit is paid to confirm the booking, and a card can be saved on file. Everyone knows the terms upfront.
- 03
The software holds the line.
Your cancellation window is checked on the server. If an accepted appointment protected by a saved card is missed, mark it as a no show and choose whether to attempt the fee agreed at booking.
What you get
The policy runs itself.
Set your policy once. Every booking made after that carries the same terms.
Deposits at booking.
You choose whether clients pay a deposit when they book. The booking confirms when it is paid.
Card on file.
Clients can save a card at booking, so a no-show fee can actually be charged.
Cancellation windows, enforced.
The software checks your cancellation window server side. Once the window has passed, clients are asked to contact you rather than cancel online.
No show fees, your call.
After an accepted appointment protected by a saved card has passed, mark it as a no show and choose whether to attempt the fee agreed at booking.
Reminders come first.
Automatic reminders reduce no-shows in the first place, so most fees never need charging.
Partial refunds, your call.
When you choose to give some money back, you can refund part of a payment rather than all of it.
Protect your diary
How CHAIR helps reduce revenue lost to cancellations and no shows.
Prevention comes first. Choose a deposit or saved card for each service, set a cancellation window and send an automatic email reminder around 24 hours before eligible appointments.
What causes low appointment turnover at an independent salon?
Low appointment turnover means too much bookable time passes without a completed appointment. Late cancellations and no shows contribute when there is too little notice to refill the slot. Clear terms, a cancellation window and a timely reminder help reduce avoidable empty chairs.
How can I recover revenue lost from cancelled appointments?
CHAIR does not charge a saved card simply because a booking is cancelled. When a client cancels online, a paid deposit follows the refund setting for that service. If a confirmed appointment protected by a saved card is missed and marked as a no show, you decide whether to attempt the fee agreed at booking. Card charges can still be declined.
Fair by design
Firm with no-shows, fair with everyone.
The fee is the backstop, not the plan. Reminders come first, and you decide when to give money back.
Your money, your account.
Every deposit and fee lands via Stripe in your own account, not a platform wallet.
0% commission.
CHAIR takes nothing from your takings. One flat monthly price, whatever you charge.
Related features
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Stop paying for empty chairs.
0% commission, £12.99 a month solo, £7.99 per user for teams, minimum 2. Cancel anytime.
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