How can we help?

Open your booking in CHAIR or follow the link in your confirmation to see the available options. Your professional sets their cancellation and rescheduling policy. For a last-minute change, or if you cannot change the booking online, contact them directly.

Start with the professional or business you booked with. They manage their refund policy and can check your appointment and payment. If you think there is a technical problem with a payment through CHAIR, contact our team with the booking details. Please do not send full card numbers or security codes.

Use the same sign-in method you used to create your account. Depending on your account, this may be a password, a one-time code, Google or Apple. Check your email address or phone number carefully and use the recovery options on the sign-in page. You can also contact us using the form above without signing in.

In CHAIR Pro, check that online bookings are enabled in My Page, that your services can be booked online, and that your team has availability. Our go-live checklist walks you through the setup, including a final booking-page check.

If you use the email form, we will reply to the email address you provide. If you create a request while signed in, return to Your requests on this page to read and reply to the conversation. Reply to the existing conversation when you can, so the details stay together.

Visit our account deletion page for the available options and information about what happens to your data. If you need help with the request, contact our team using the email address associated with your account.