Skip to main content
Back to home

Terms of Service

Last updated: 2 October 2026

1. About these terms

These terms govern your use of the CHAIR booking platform (the “Service”), operated by CHAIR SOFTWARE LTD (“CHAIR”, “we”, “us”). By creating an account or otherwise using the Service you agree to these terms. If you do not agree, do not use the Service.

2. Accounts

  • You must be at least 18 years old to create a professional account. Customer accounts may be created from age 16 with parental consent where required.
  • You are responsible for the activity that happens under your account. Keep your password confidential and notify us at support@getchair.co.uk if you suspect unauthorised access.
  • You agree to provide accurate information when creating and maintaining your account, including a real name and contactable email address.
  • We may suspend or terminate accounts that breach these terms, attempt to defraud customers, or are used to facilitate illegal activity.

3. The Service

CHAIR provides:

  • For professionals: a calendar, customer list, public booking page, online payment collection via Stripe, and marketing tools.
  • For customers: the ability to discover professionals in the CHAIR directory and book with them directly.

CHAIR is a software platform. We are not party to the contract for services between a customer and a professional; that contract is between the two of them. We do not provide the underlying services (haircuts, treatments, consultations, etc.) and we do not guarantee the quality, safety, or legality of any booking made through the Service.

4. Subscriptions (professionals)

  • Paid features for professionals (public booking page, accepting new bookings, marketing tools) require an active subscription.
  • New professional accounts include a 14-day free trial. No payment method is required to start it, and nothing is charged automatically at any point during or after the trial. When the trial ends, paid features are locked until you choose to subscribe, and a payment method is collected at that point. If you subscribe before the trial ends, any remaining trial days carry over to your subscription so you are not charged until they run out.
  • Subscriptions auto-renew at the end of each billing period at the then-current price unless cancelled. Cancellation takes effect at the end of the current billing period; you keep access until then.
  • If a payment fails we will retry and notify you. We give a 7-day grace period before paid features are disabled; the underlying account, customer list, and existing booking history remain accessible.
  • Prices are inclusive of UK VAT where applicable. We may change subscription pricing with at least 30 days' notice by email; price changes only take effect on your next renewal.

5. Payments & payouts

  • Card payments for bookings and subscriptions are processed by Stripe. CHAIR does not store card numbers.
  • A professional may require a deposit or a saved card before a booking is confirmed, and may set a no-show fee. Which of these applies is set by the professional per service and is shown to you, with the amount, before you confirm. Where a card is saved, nothing is charged at the time of booking; a no-show fee can only be charged after the professional marks the appointment as missed, is never charged automatically, and never exceeds the price of the service. Refunds and cancellation windows remain as described in clause 5.
  • Professionals using Stripe Connect to accept online payments are responsible for completing Stripe's identity verification (KYC) requirements and for any taxes (income, VAT) on the income they earn through the Service.
  • Stripe's processing fees apply to card transactions. CHAIR does not charge a booking commission or add markup to Stripe costs. Your CHAIR subscription is charged separately as described in clause 4.
  • Payouts to professionals are made by Stripe on the schedule configured for your payment account. CHAIR does not hold funds on your behalf.

Stripe cost agreement

Version stripe-actual-costs-2026-10-02-v1

This agreement applies only when you explicitly accept the version shown in Payments for your own connected payment account. Additional cost recovery begins 14 days after acceptance. Your existing card-processing fee arrangement continues during that notice period. Costs incurred before the effective date are not collected retrospectively under this agreement.

  • You cover actual Stripe costs attributable to your payment account: processing, Connect account fees, regular and optional Instant Payout fees, currency conversion, disputes, and any Stripe fee for collecting these costs. CHAIR adds no markup and does not allocate another professional's costs or general platform overhead to you.
  • Stripe's applicable pricing governs the underlying costs. Optional features may have additional Stripe fees shown before use. A dispute can incur separate received, countered, or Smart Disputes fees; a successful defence does not necessarily return every fee.
  • We reconcile itemised Stripe records monthly. Fees already paid directly to Stripe or recovered through a payment deduction are credited, so they are not charged twice. Stripe refunds and adjustments reduce the amount due. Statements may change as later Stripe invoices or adjustments arrive. An overpayment is credited to your account and returned through Stripe after the completed monthly fee review; it is not CHAIR revenue.
  • You authorise collection of verified outstanding costs from this account's available Stripe balance. If that balance is insufficient, the unpaid amount remains pending for a later collection. Small balances below Stripe's minimum debit carry forward without adding a minimum fee. This agreement does not authorise a charge to a salon owner's card, your subscription card, or another member's account.
  • Payments shows the costs, recoveries, credits, remaining balance and verification status separately for each account and currency. Unverified costs are not treated as zero or collected. Contact support@getchair.co.uk if an item is incorrect. Refunds and credits remain attributable to the original account even if you leave a team.
UK Stripe cost guide
Connect account
£2 for each month in which a payout is sent to your bank or debit card.
Regular payouts
0.25% of the payout plus 10p per payout.
Optional Instant Payouts
Stripe lists 1% of the payout. Availability and the applicable fee are confirmed before use.
Collecting outstanding costs
Stripe account debits cost 1.4% of the amount debited. Any actual collection cost is itemised separately.
Disputes
Published UK card rates are £20 when received and £20 when manually countered. Winning normally returns only the countered fee. Smart Disputes has separate pricing.

Published UK rates checked 2 October 2026. Card processing and currency conversion are separate. Your statement uses actual attributable costs and credits, with no CHAIR markup. See Stripe Connect pricing and Stripe card pricing (open in new tabs).

6. Refunds & cancellations

  • Bookings: the cancellation and refund policy is set by each professional and shown on their booking page. Customers should contact the professional directly first. Where a refund is owed for a prepaid booking, the professional can issue it through their CHAIR dashboard.
  • Disputes: if you cannot resolve a refund directly, contact support@getchair.co.uk. We may mediate but the contract is between you and the professional; final liability rests with them.
  • Subscriptions: subscriptions are non-refundable for the current billing period once it has started, except where required by UK consumer law. Cancel before renewal to avoid being charged for the next period.

7. Acceptable use

You agree not to:

  • Use the Service for any illegal purpose or to facilitate illegal activity.
  • Upload content that is unlawful, hateful, harassing, defamatory, sexually explicit, or that infringes someone else's rights.
  • Misrepresent your identity, qualifications, or the services you offer.
  • Use the Service to send spam, harvest emails, or scrape data.
  • Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure (penetration testing without written permission, credential stuffing, exploit probing, etc.).
  • Interfere with the Service (DDoS, abusive automation, deliberate rate-limit evasion).

We reserve the right to remove content, suspend accounts, and report illegal activity to the relevant authorities.

8. Your content

You retain ownership of content you upload (profile photos, business descriptions, service catalogues, etc.). You grant CHAIR a worldwide, non-exclusive, royalty-free licence to host, display, and distribute that content solely to operate the Service. You are responsible for ensuring you have the right to upload anything you upload, including photos of people, copyrighted material, and trademarks.

9. Availability

We aim to keep the Service available 24/7 but do not guarantee uninterrupted access. We may schedule maintenance, deploy updates, or experience outages from time to time. Where we know about planned downtime in advance we will give notice via the platform or by email.

10. Liability

Nothing in these terms limits liability that cannot be limited by law (death or personal injury caused by negligence, fraud, or a breach of statutory rights you have as a consumer).

Subject to that:

  • The Service is provided “as is” without warranties beyond those required by law.
  • We are not liable for the conduct, services, or content of professionals or customers using the Service.
  • We are not liable for indirect or consequential loss (lost profits, lost data, business interruption) arising out of your use of the Service.
  • Our total aggregate liability to you in any 12-month period is capped at the amount you paid us in that period (for free users, this is £0).

11. Termination

  • You can close your account at any time from your account settings or by emailing support@getchair.co.uk.
  • We can suspend or terminate your account if you materially breach these terms, fail to pay, or use the Service to facilitate fraud or harm to others.
  • On termination, your data is handled per our Privacy Policy. Personal data is removed within 30 days, except where retention is required by law (e.g. transaction records for HMRC for 6 years).

12. Changes to these terms

We may update these terms from time to time. Material changes will be communicated by email or a banner on the platform at least 14 days before they take effect. The “Last updated” date above tracks the most recent revision. Continued use of the Service after the effective date constitutes acceptance.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales, except where you have non-waivable rights to bring proceedings in your country of residence as a consumer.

14. Contact

Questions about these terms: support@getchair.co.uk.

CHAIR SOFTWARE LTD, United Kingdom.