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Migrating to CHAIR

Switching from Vagaro

These steps help you prepare copies of the data Vagaro makes available. CHAIR does not import them automatically: submit a migration-help request and a person will review the available fields, confirm the scope, and explain the next step. Keep client data private until then.

1

Export your clients

Prepare the provider’s supported export. The CHAIR team will confirm which records and fields can be used.

  1. Open the Customers report as the owner

    On a phone, go to More, Reports, then Customers. On a computer, tablet, Pay Desk, or PayPro, go to Reports, then Customers. Only the business owner can export this list.

  2. Check your filters

    Any filter limits the exported list. Leave filters clear if you intend to export the entire customer list.

  3. Export on a phone

    Use the Action menu in the top-right corner, then choose Excel. PDF is also available.

  4. Export on desktop or another larger device

    Use Export in the bottom-right corner, then choose Excel. This is the opposite placement from the phone interface.

2

Prepare your services

Prepare the service fields your provider actually includes. CHAIR will confirm each mapping and flag variants, bundles, or staff rules that need manual setup.

  1. Open Employee Profiles

    On the web, tablet, or Pay Desk, go to Settings, then Employee Profiles.

  2. Download an employee’s service list

    In the employee’s Status column, select Services. At the top, select Download, then Excel. PDF is also available.

  3. Check each provider you need represented

    Vagaro documents this as an employee-level service and price list. Repeat for providers whose services or prices differ, then tell CHAIR what each file represents.

Heads up: Choose Excel rather than PDF when possible. The customer export is owner-only, and the documented service-and-price download is per employee.

What happens after you request help

  1. 1

    Your request is recorded

    CHAIR shows an on-screen receipt and, when email delivery succeeds, sends a confirmation to your contact address.

  2. 2

    A person reviews the scope

    Support confirms which client, service, and future-appointment fields are compatible and gives you an expected timeline.

  3. 3

    The transfer route is agreed

    Support confirms an approved transfer route before asking for a file. If none is available, keep the export private and continue with the agreed manual setup. Do not attach client exports to email, live chat, or WhatsApp.

  4. 4

    You verify before going live

    If data is added, compare record counts, service prices and durations, and upcoming appointments with the original. Keep your old system available until that review is complete.

Create an account and request helpAlready use CHAIR? Request migration help

Brand names and logos are property of their respective owners. This guide is provided to help our customers migrate their own data.